South Coast Ale Trail & South Coast Tap House

At South Coast Ale Trail (SCAT) and the South Coast Tap House, we want every purchase and experience to meet your expectations. This policy outlines your rights and our approach in line with the Australian Consumer Law (ACL).

✅ YOUR RIGHTS UNDER AUSTRALIAN CONSUMER LAW

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have goods repaired or replaced if they are not of acceptable quality, fit for purpose, or do not match their description.

🛍️ SCAT MERCHANDISE (ONLINE & RETAIL)

Faulty or Damaged Items

If your item is:

• Faulty
• Damaged
• Not as described

Please contact us within 7 days of receiving your order.

We may request:

• Proof of purchase
• Photos of the issue

If approved, we will provide:

• A replacement, or
• A refund (including shipping where applicable)

Change of Mind

We do not offer refunds or exchanges for change of mind, including:

• Incorrect size or selection
• Gift purchases

Please choose carefully before purchasing.

Shipping Issues

If your item arrives damaged in transit:

• Contact us as soon as possible
• Provide photos of packaging and product

We will work with you to resolve the issue quickly.

🍺 SOUTH COAST TAP HOUSE (IN-VENUE PURCHASES)

Beer & Food

Due to the nature of hospitality and perishable products:

• We do not offer refunds for change of mind
• We do not offer refunds based on personal taste or preference

However, if a product is:

• Faulty
• Contaminated
• Not as described

Please notify staff immediately so we can resolve the issue, including replacement where appropriate.

Service Experience

If something isn’t right with your experience, please let our team know at the time.

We are committed to creating great experiences and will always aim to resolve issues on the spot.

🎟️ EXPERIENCES, EVENTS & TASTINGS

(This includes guided tastings, Beerducation sessions, ticketed events, etc.)

Cancellations & Changes

• Bookings are non-refundable for change of mind
• Transfers to another person or date may be offered at our discretion

If We Cancel

If an event or experience is cancelled by us, you will be offered:

• A full refund, or
• Transfer to another date or experience

Faulty Service

If an experience does not meet acceptable standards, please contact us so we can assess and resolve the issue in line with Australian Consumer Law.

📩 HOW TO REQUEST A RETURN OR REFUND

Please contact us with:

• Name
• Order number or booking reference
• Description of the issue
• Photos (if applicable)

📧 Email: [Insert Email]
📍 Location: South Coast, NSW

⚖️ FINAL NOTE

This policy is provided in addition to your rights under the Australian Consumer Law and does not limit those rights.